Do I need to be home?
No, you do you need to be home for any of our services. It is 100% dependent on your comfort level. All of our techs are fully background checked and vetted before entering your home, so you can have peace of mind.
We understand that many of our clients work from home, so rest assured we can work around you’re schedule. Our technicians are trained professionals who will communicate their workflow with you upon arrival if needed.
​
Do I have to provide any supplies?
No, High Standards Cleaning will provide all the necessary Non-Toxic cleaning products to keep your home at maintenance level. If you would like us to use a vacuum you provide, let us know where it will be located, and we will be happy to use it. We do not use client's cleaning products. Technicians are only allowed to use company provided products.
​
What do you NOT clean?
We do not clean: dishes or laundry, biohazard or human/pet fecal matter, inside curio cabinets, carpets, outdoor areas, areas above the reach of a 2-step ladder, empty diaper pails, animal waste or litter.
​
What if something gets broken?
Accidents happen. We are covered by insurances, however every incident is different, and will be throughly investigated upon the time of the incident. If there is sentimental or extra fragile pieces in the home then they will be avoided and pre-discussed during your consultation. A note will be added to the job instructions pertaining to NOT clean or move the item.
​
What if I need to skip?
We know life happens, and sometimes your service will need to be skipped. Whether your family is sick, loss of power, circumstances beyond anyone's control……we understand. However, if you are requesting us to skip please know we will make a price adjustment for your next cleaning.
